SHIPPING & RETURNS
Hairworthy offer free shipping worldwide to your work or home address.
All orders are packed and dispatched within 24h from the United Kingdom.*
Country Delivery time
United Kingdom 1-2 working days
Europe 1-5 working days
International orders 1-10 working days
All orders are sent with Royal Mail and will be passed on to an internal postal service once your order has arrived in your country. Proof of purchase will be sent to the email address you provide us with. Please consider the environment before printing.
Buyers are responsible for any customs and import taxes that may apply. Hairworthy are not responsible for delays due to customs.
In case of any issues with your order, returning Hairworthy products are easy. Please find our Return & Cancellation Policy below for more information. Rest assured, your items will reach you in perfect condition and on time. You can always Contact Us in case of any questions and our Customer Service team will do their utmost effort to resolve any issues.
*Excluding public and bank holidays. Your order will be dispatched when Postal Services are back to business.
RETURN & EXCHANGE POLICY
Returns & cancellations - Money back guarantee
We want you to be happy with your online purchase, therefor all customers have the right to return products within fourteen (14) days from the delivery of your order. All returned products must be in perfect condition. The Hairworthy products must be unused, undamaged and with unbroken sealing. Please note that customers pay for the shipping cost to Hairworthy LTD and we recommend you to send the product(s) with track and trace.
Hairworthy are not held accountable for any returns that are lost when being returned. Products attempted to be returned after the fourteen (14) days or without the above conditions will not be accepted.
Our Money Back Guarantee policy cover returns and cancellations of products within fourteen (14) days of purchase if the package is sealed, returned and you have the proof of purchase. Return address:
9 Mildmay House, Whitnell way
SW15 6BZ, London
Refunds will be issued when the returned product arrives to Hairworthy LTD. You will receive the refund in the same payment method you used for your purchase. Please allow up to fourteen (14) days for the refund, depending on your bank.
To return or cancel your order* you must inform us by emailing firstname.lastname@example.org. Please include you full name, contact details, order number and reason for the return.
*Cancellations can only be made before the order is dispatched. If the order is marked as dispatched please note that you can still excercise the right to return the product once arrived.